Who we are
TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of excellent customer experience at every single opportunity, serving governments and companies. Our rapid growth is a direct consequence of the confidence our clients have in us and the outstanding work performed every day by our teams around the world.
What we do
We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.
Where we are
Our global presence combined with our experienced project management teams enable us to open and begin operating any new face-to-face contact centers in a short period of time.
Mission and Group Values
Providing an end-to-end, face-to-face customer service solution to our clients to fully enhance their customer relations.
We provide next generation customer service in all our contact centers and keep our pioneer position through constantly introducing technological and procedural innovations into our service offer.
Cosmos | INTEGRITY
I say what I do & I do what I say.
ABSOLUTE. HARMONIUS. UNIVERSAL.
We’re dedicated to being true, authentic and living our values, the pillars on which all of our relationships are built.
Earth | RESPECT
I treat others with kindness and empathy.
DEEP. NURTURING. ABUNDANT.
I cultivate what each has to offer, with respect generating respect.
Metal | PROFESSIONALISM
I do things right the very first time.
CREAFTED. SOLID. RELIABLE.
Through our quality and skill, we transform interactions into golden experiences.
Air | INNOVATION
I create & improve.
INSPIRING. RENEWING. DYNAMIC.
Change is the constant wind that fills our sails; we both embrace it and propose it.
Fire | COMMITMENT
I´m passionate & engaged.
STADY. STRONG. RADIANT.
Commitment ignites our actions and drives our performance. It fuels our passion for a job well done.