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TLScontact announces the opening of joint Franco-German visa application centers in China

Beijing, China – 7 December 2012

TLScontact, the European leader in outsourced face-to-face contact center solutions, in conjunction with its local partners, is pleased to announce the opening of joint Franco-German Visa Application Centers in China for the Embassy and the Consulates General of France and the Embassy and the Consulates General of the Federal Republic of Germany.

The joint centers in both Beijing and Shanghai were opened in official ceremonies on 30th October and 5th November respectively. TLScontact and its local partners CIIC in Beijing and FESCO Adecco in Shanghai were pleased to welcome ambassadors and consuls from over 20 nations, distinguished Chinese officials, prominent local business people and a host of other honored guests from the media, chambers of commerce and other organizations at both of those events.

Beijing and Shanghai were the first two of five joint Franco-German visa application centers opening throughout the territory of Mainland China. In Chengdu and Shenyang operations for Germany started in November and Guangzhou will be jointly opened next week. It is a true symbol of the cooperation and friendship between these two great European nations as they celebrate 50 years since the signing of the Elysée Treaty.

The new joint Franco-German center in Beijing is the most advanced visa application center in the world, certified to globally renowned standards for sustainability (LEED, Leadership in Energy and Environmental Design) and energy efficiency (Energy Star). Our operations worldwide are ISO 27001: 2005 certified so are our centers in China. This Next Generation of visa application center puts comfort, sustainability and security at the core of its design to provide a high-quality space for visa applicants.

Visa applicants can find out more about how to apply and make an appointment at the Franco-German visa application centers by visiting the dedicated application websites for Germany at https://cn.tlscontact.com/cn2de and for France at https://cn.tlscontact.com/cn2fr .

TLSCONTACT, the European leader in face-to-face contact center operation has been serving diplomatic missions since 2007. The company currently operates 15 centers across Asia, Europe, Africa and the Middle East for a number of Schengen and other governments.

The TLScontact solution is based on a fully automated process flow, using a proprietary TLSconnect© software management system. The system covers the entire process flow, integrating biometric data capture as standard.

TELEPERFORMANCE, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2011, it reported consolidated revenue of EUR 2,126.2 million (US$ 2,955 million based on EUR1 = US$1.39).

The Group operates 98,000 computerized workstations, with more than 135,000 full-time or equivalent employees across 260 contact centers in 49 countries. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. Teleperformance is included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

Website: www.teleperformance.com

For further information and media inquiries please visit the TLScontact corporate website at http://corp.tlscontact.com

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