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New location of the mutualized TLScontact Center Beirut for France and Italy incorporating Biometric Data Capturing for Italy

Beirut, Lebanon – 27 August 2012

TLScontact, the European leader in outsourced face-to-face contact center solutions, is pleased to announce the opening of a mutualized visa application center for the Consulate General of France and the Embassy of Italy at a new location in Beirut in June 2012. This new center has also been designed to accommodate the capture of biometric data for Italian visa applicants, expanding the pilot services TLScontact has been providing to Italy across Africa.

On 26 June, TLScontact was pleased to welcome representatives of the Consulate General of France and the Embassy of Italy as guests of honor, as well as journalists and local personalities at the official center opening ceremony. His Excellency Giuseppe Morabito Italian Ambassador and His Excellency Patrice Paoli French Ambassador together cut the ribbon to jointly open this mutualized center.

At the event His Excellency Patrice Paoli stated: “This opening ceremony is just another example of TLScontact’s good work in combining resources and delivering the best service to us as clients and our visa applicants in a mutualized center.”

The center was moved to new premises in Q2 2012 to provide applicants with an exceptional experience in a comfortable and modern space, which supports our service process. This new location now also incorporates the biometric data capture on behalf of the Embassy of Italy and a Premium Service section for all applicants.

His Excellency Giuseppe Morabito, Ambassador of Italy in Beirut said: “With taking over the capturing of biometric data TLScontact is now fulfilling 80% of the visa application procedure. This frees our resources and enables us to manage a higher volume of visa applications to the applicants’ benefit.”

TLScontact CEO Bertrand Weisgerber added: “We have been working with France and Italy in Lebanon for several years. By extending our service with biometric data capture and a Premium Service offer we are glad to provide a higher service level to our clients’ customers and create more value for all involved parties.”

Visa applicants can find out more about how to apply and make an appointment at the TLScontact center by visiting the dedicated application websites for France at https://www.tlscontact.com/lb2fr or for Italy at https://www.tlscontact.com/lb2it.

TLSCONTACT, the European leader in face-to-face contact center operation has been serving diplomatic missions since 2007. The company currently operates 14 centers across Asia, Europe, Africa and the Middle East for a number of Schengen and other governments.

The TLScontact solution is based on a fully automated process flow, using a proprietary TLSconnect© software management system. The system covers the entire process flow, integrating biometric data capture as standard.

TELEPERFORMANCE, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2011, it reported consolidated revenue of EUR 2,126.2 million (US$ 2,955 million based on EUR1 = US$1.39).

The Group operates 98,000 computerized workstations, with more than 135,000 full-time or equivalent employees across 250 contact centers in 49 countries. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. Teleperformance is included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

Website: www.teleperformance.com

For further information and media inquiries please visit the TLScontact corporate website at http://corp.tlscontact.com

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