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TLScontact begins call center and appointment booking service for France in Morocco

Rabat, Morocco – 23 August 2012

TLScontact, the European leader in outsourced face-to-face contact center solutions, is pleased to announce the successful implementation of a call center and appointment booking service for the Consulate-Generals of France in Rabat, Agadir and Marrakesh. The first three month of operations have provided significant value to applicants in obtaining personalized information online and by phone, as well as streamlining the appointment system at each mission.

The call center is located in a mutualized visa application center with Italy in Rabat. In addition to the call center’s informative role it helps applicants to book an appointment at the local mission. TLScontact also provides a website to inform applicants about the visa application process at https://www.tlscontact.com/ma2fr.

Sophie Renaud, Deputy Consul - Head of the Visa Section at the Consulate-General of France in Rabat states: “With their handling of the call center and information management for us, they free up resources and give us the time we need to concentrate on visa applications.”

Around 750 callers per day receive customized information to facilitate the preparation of their French visa application. Applicants can reach the call center using a premium rate line, where caller wait time is minimized through the use of an automatic menu system to efficiently route their call.

Bertrand Weisgerber CEO at TLScontact comments: “We are now providing visa application services to French Missions across the whole North African region. We are pleased to offer the French missions and the visa applicants in Morocco these services as part of our visa application service portfolio.”

TLSCONTACT, the European leader in face-to-face contact center operation has been serving diplomatic missions since 2007. The company currently operates 14 centers across Asia, Europe, Africa and the Middle East for a number of Schengen and other governments.

The TLScontact solution is based on a fully automated process flow, using a proprietary TLSconnect© software management system. The system covers the entire process flow, integrating biometric data capture as standard.

TELEPERFORMANCE, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2011, it reported consolidated revenue of EUR 2,126.2 million (US$ 2,955 million based on EUR1 = US$1.39).

The Group operates 98,000 computerized workstations, with more than 135,000 full-time equivalent employees across 250 contact centers in 49 countries. It managkes programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. Teleperformance is included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

Website: www.teleperformance.com

For further information and media inquiries please visit the TLScontact corporate website at http://corp.tlscontact.com

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