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TLScontact maintains certification to ISO/IEC 27001:2005 for the Information Security Management System

Luxembourg – 16 July 2012

After several weeks of audits, TLScontact has been re-certified to ISO 27001:2005 by the British Standard Institute (BSI) in June 2012. The external on-site audits of TLScontact face-to-face contact centers covered more than one-third of locations and resulted in the worldwide re-certification of TLScontact to this standard.

The scope of this certification includes production and data centers worldwide involved in the provision of outsourced visa application services.

TLScontact first received the certification in September 2011. Through continuous monitoring of our adherence to the ISO/IEC 27001:2005 standard using TLScontact proprietary reporting tools, it has been possible to provide the wealth of documentary evidence needed to maintain this certification. The result is that TLScontact retains an unparalleled breadth and depth of Information Security Management Systems certification in the face-to-face contact center industry.

TLScontact CEO Bertrand Weisgerber thanks: “This outcome would not have been possible without the excellent teamwork and cooperation between the different TLScontact teams all over the world. Thank you to the security team and all colleagues involved for their commitment to reach this goal.”

Visa applicants applying for a visa in one of our TLScontact centers worldwide, can be assured of the secure handling of any of their personal data provided during the application process. This is not just our commitment but it is now certified again by the independent external auditor BSI.

TLSCONTACT, the European leader in face-to-face contact center operation has been serving diplomatic missions since 2007. The company currently operates 14 centers across Asia, Europe, Africa and the Middle East for a number of Schengen and other governments.

The TLScontact solution is based on a fully automated process flow, using a proprietary TLSconnect© software management system. The system covers the entire process flow, integrating biometric data capture as standard.

TELEPERFORMANCE, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2011, it reported consolidated revenue of EUR 2,126.2 million (US$ 2,955 million based on EUR1 = US$1.39).

The Group operates 98,000 computerized workstations, with more than 135,000 full-time equivalent employees across 250 contact centers in 49 countries. It managkes programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. Teleperformance is included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

Website: www.teleperformance.com

For further information and media inquiries please visit the TLScontact corporate website at http://corp.tlscontact.com

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