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Opening of Italian Visa Application and Legalization Center in Rabat

Rabat, Morocco - 24 May 2012

TLScontact, the European leader in outsourced face-to-face contact center solutions, is pleased to announce the opening of a new visa application center in Rabat for the Embassy of Italy in Morocco on 2 April 2012. After the opening of the visa application center in Casablanca on 1 December 2011, this is TLScontact's second center in Morocco receiving applications for short and long stay visas for Moroccan residents and offering legalization-related services on behalf of the Embassy of Italy.

This new center is located in Agdal, a lively area close to the Mosque Badr and the Rabat Agdal train station. TLScontact established this purpose built center in less than a month and since the start of operations has been helping the Embassy of Italy in Rabat to concentrate fully on the visa decision making process by informing the applicants about the applications process and requirements, taking over the face-to-face applicant contact and checking the completeness of application documents.

For the applicants it provides a faster and easier service simultaneously enabling the Embassy of Italy to speed up the release through streamlining the application process. TLScontact is pleased to welcome a high number of business and VIP applicants in its visa application center in Rabat.

TLScontact CEO Bertrand Weisgerber commented: 'After the opening of the first center last year we are delighted to now operate a second one, which is validation of Italy's satisfaction with our performance and strengthens our position in Morocco. With the provision of the legalization-related services we adjusted our service to the client's requirements - a proof of our flexibility in the provision of face-to-face customer service'.

Visa applicants can find out more about how to apply and make an appointment at the TLScontact center by visiting the dedicated application website at https://www.tlscontact.com/ma2it. Our call center also offers a comprehensive service of data collection and registration.

TLSCONTACT, the European leader in face-to-face contact center operation has been serving diplomatic missions since 2007. The company currently operates 13 centers across Asia, Europe, Africa and the Middle East for a number of Schengen and other governments.

The TLScontact solution is based on a fully automated process flow, using a proprietary TLSconnect© software management system. The system covers the entire process flow, integrating biometric data capture as standard.

TELEPERFORMANCE, the world's leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2011, it reported consolidated revenue of EUR 2,126.2 million (US$ 2,961million) based on EUR1 = US$1.39).

The Group operates 98,000 computerized workstations, with more than 135,000 full-time equivalent employees across 250 contact centers in 49 countries. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. Teleperformance is included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

Website: www.teleperformance.com

For further information and media inquiries please visit the TLScontact corporate website at http://corp.tlscontact.com

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