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Teleperformance enters "Face-to-Face" Contact Services Process Outsourcing through 50% Acquisition of TLScontact
PARIS, January 20, 2010 - "Teleperformance, the #1 global leader managing the customer experience in the outsourced contact centers market, enters the "face-to-face" contact center market, through the 50% acquisition of TLScontact.
TLScontact currently operates outsourced face-to-face visa processing application centers for public services and governments in Europe, Asia, North Africa, and the Middle East. A proprietary suite of interaction management software
is utilized to provide step-by-step procedural control under the highest standards of security..."
Download full press release in English
Face-to-Face Contact Centers
TLScontact stands out for its global development strategy in the “face-to-face” customer service domain for organizations and companies, using the most advanced and optimized technologies and a unique approach based on complete commitment:
Our outsourcing operations are tailored to meet the highest expectations of each of our clients. TLScontact acts as a reliable and capable provider.
Mission Statement
To provide our clients comprehensive customer relation management based on innovative technology and first-class service.
Worldwide Coverage
Through our partnership with Teleperformance, global leader in contact center management, TLScontact is present in 50 countries with over 100,000 personnel. This enables TLScontact's team of specialists to better implement new centers, and smoothly and successfully operate worldwide.
Our Commitments
 Rigorous and detailed service charter
High quality control based on precise SLA (Service Level Agreement) and KPI (Key
Performance Indicators)
Full operational transparency to to our clients
Proven well-implemented and rapid setup of operations
Long-term and and reliable goal-oriented strategy
These concepts are all bridged by our specific IT Platform ("F2F" software suite), entirely designed and developed by TLScontact.
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