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TLScontact wins BSI Excellence Award- Excellence Information Security Management

Tianjin, China – 6 May 2013

TLScontact, the European leader in outsourced face-to-face contact center solutions, is pleased to announce that it has won BSI Excellence Award- Excellence Information Security Management.

The award ceremony was part of the 2013 BSI (British Standard Institute) customer communication conference on April 18th in Tianjin, China. Nearly 300 representatives from across many industries alongside government officials and press attended the event.

As reason for TLScontact being awarded it was stated: “Since 2011, TLScontact spreads and represents the values of data security management in all its centers worldwide. TLScontact is committed to bring the information and data management system to perfection, in order to provide their customers with a unique solution and service. Based on its fast development and good data security TLScontact can provide companies with an example of excellence.”

In addition to TLScontact’s worldwide certification towards ISO/ IEC 27001: 2005 for Information Security Management Systems, this BSI excellence award is another proof of the company’s exceptional information security measures in the face-to-face contact center industry.

TLScontact, the European leader in outsourced face-to-face contact center solutions, has been serving diplomatic missions since 2007. The company currently operates 15 centers across Asia, Europe, Africa and the Middle East for a number of Schengen and other governments.

The TLScontact solution is based on a fully automated process flow, using a proprietary software management system called TLSconnect©. The system covers the entire data and workflow solution, easily integrating biometric data capture as a standard.

TELEPERFORMANCE, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2012, it reported consolidated revenue of €2,347 million ($3,028 million, based on €1 = $1.29).

The Group operates about more than 100,000 computerized workstations, with 138,000 employees across more than 270 contact centers in 46 countries serving 78 markets. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FPWebsite: www.teleperformance.com

For further information and media inquiries please visit the TLScontact corporate website at http://corp.tlscontact.com

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