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TLScontact becomes first outsourcer to capture biometric data in Morocco, for Italy

Casablanca, Morocco – 9 July 2012

TLScontact, the European leader in outsourced face-to-face contact center solutions, announces the successful commencement of visa applicant biometric data collection for the Consulate General of Italy in Casablanca at beginning of the second quarter 2012. Together with the Embassy of Italy in Algiers, this is now the second outsourced application of biometric data collection by Italy, both entrusted to TLScontact.

Following the opening of the visa application center at the end of 2011, TLScontact now also collects fingerprints and scans an ICAO-compliant photograph for short stay Schengen visa applications on behalf of the Consulate General. The full outsourcing of all face-to-face contacts with the applicant enables the Consulate General to concentrate their resources on the visa decision making process, reduces visitor traffic at the Consulate General and increases the overall efficiency of the entire application handling process.

The Head of the Visa Section Alberto Varusio said: “TLScontact is a competent partner in the outsourcing of the visa application process, including biometric data capture. We benefit from their experience in this new process step from projects with Italian missions as well as other Schengen clients, and at the same time are able to provide a higher value service to our applicants.”

In the TLScontact center in Casablanca, 20/26 rue Bassatines 2nd floor, three biometric stations from an approved third party supplier are integrated into a smooth application process, handling and transferring the data under highest security standards. In addition to the center in Casablanca the TLScontact Italy visa application center in Rabat will soon start with the capturing of biometric data.

TLScontact CEO Bertrand Weisgerber commented: “The requirement of the biometric data collection for visa applications increased the complexity of the administrative process for missions. We are delighted that the Consulate General of Italy in Casablanca has selected us to support them in the visa application process by handling the whole face-to-face applicant contact.”

Members of the public and applicants can find out more about how to submit their visa application and the biometric data capture process at the TLScontact visa application center for Italy by visiting the dedicated website at https://www.tlscontact.com/ma2it.

TLSCONTACT, the European leader in face-to-face contact center operation has been serving diplomatic missions since 2007. The company currently operates 14 centers across Asia, Europe, Africa and the Middle East for a number of Schengen and other governments.

The TLScontact solution is based on a fully automated process flow, using a proprietary TLSconnect© software management system. The system covers the entire process flow, integrating biometric data capture as standard.

TELEPERFORMANCE, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2011, it reported consolidated revenue of EUR 2,126.2 million (US$ 2,955 million based on EUR1 = US$1.39).

The Group operates 98,000 computerized workstations, with more than 135,000 full-time equivalent employees across 250 contact centers in 49 countries. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. Teleperformance is included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

Website: www.teleperformance.com

For further information and media inquiries please visit the TLScontact corporate website at http://corp.tlscontact.com

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